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Refund Policy
7-Day Money-Back Guarantee

Refund Policy

We stand behind our service quality and offer a comprehensive refund policy to ensure your complete satisfaction with DasnIPTV.

7-Day Money-Back Guarantee

Risk-free trial period for all new customers

We offer a 7-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our IPTV service within the first 7 days of your subscription, you can request a full refund with no questions asked.

This guarantee demonstrates our confidence in the quality and reliability of our streaming service and ensures you can try DasnIPTV risk-free.

Refund Eligibility Requirements

Eligible for Refund

  • Refund requested within 7 days of purchase
  • Technical issues that cannot be resolved
  • Service not working on your device
  • Unsatisfactory streaming quality
  • Missing advertised channels or features

Not Eligible for Refund

  • Requests made after 7-day period
  • Account suspension due to policy violations
  • Sharing account credentials with others
  • Using service for commercial purposes
  • Change of mind after 7-day period

Refund Process Steps

1

Contact Our Support Team

Reach out to our customer support team within 7 days of your purchase through any of our available channels:

WhatsApp Chat
Telegram Support
Email Support
2

Provide Required Information

To process your refund request efficiently, please provide the following information:

  • Your subscription order number or transaction ID
  • Email address used for the purchase
  • Reason for requesting the refund
  • Details of any technical issues experienced
3

Request Review & Approval

Our support team will review your refund request and respond within 24 hours. We may attempt to resolve any technical issues first before processing the refund.

Our technical team will first try to resolve any issues you're experiencing to ensure you get the best possible service.

4

Refund Processing

Once approved, your refund will be processed back to your original payment method:

Credit/Debit Cards

3-5 business days

PayPal

1-2 business days

Cryptocurrency

24-48 hours

Bank Transfer

5-7 business days

Exceptions & Special Circumstances

Partial Refunds

In certain cases, we may offer partial refunds for longer subscription periods:

  • If technical issues occur after the 7-day period but within 30 days
  • For annual subscriptions with significant service disruptions
  • When advertised features are permanently unavailable

Service Credits

Instead of refunds, we may offer service credits for:

  • Extended downtime or service interruptions
  • Temporary channel unavailability
  • Quality issues that are resolved within a reasonable timeframe

No Refund Situations

Refunds will not be provided in the following circumstances:

  • Account termination due to terms of service violations
  • Illegal use of the service or copyright infringement
  • Reselling or commercial distribution of our service
  • Failure to follow setup instructions or device compatibility issues

Need Help with a Refund Request?

Our dedicated support team is here to assist you with any refund-related questions or concerns.

WhatsApp Support

Get instant help via WhatsApp chat

Telegram Support

Connect via our Telegram channel

Email Support

Send us a detailed email request

Important Notes & Terms

  • Processing Time: All refund requests are processed within 24-48 hours of approval. Actual refund timing depends on your payment provider.
  • Currency Exchange: Refunds are processed in the original currency of purchase. Any currency conversion fees are the responsibility of your bank or payment provider.
  • Account Termination: Upon refund approval, your IPTV service access will be immediately terminated and cannot be restored.
  • Future Purchases: Customers who receive refunds are eligible for future purchases but may be subject to additional verification.
  • Policy Updates: This refund policy may be updated periodically. Changes will be communicated to existing customers via email.